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Customer Service Consultant

Job title: Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 7505982
Contact name: Robyn Kiely
Contact email:

Job description

Multiple permanent opportunities working with Australia’s newest, most competitive home insurance provider who are truly committed to delivering the best outcomes for their customers across nationwide Australia.

Are you are a Customer Service Superstar who is eager to develop & progress your career working within a fun, supportive, high performing team - this is next step for you. 

Your role
  • Handling inbound enquiries from new and existing members via phone, web and email
  • Providing a personal and sincere customer service experience ensuring a smooth, seamless interaction for customers
  • Educating customers and providing technical support when needed
  • Most importantly having a great time working with a passionate team who are committed to making home insurance better for all Australians
What are we looking for?
  • A strong passion for delivering an outstanding customer experience
  • Demonstrated experience in a customer facing role (contact centre preferred, but not essential - retail and hospitality highly regarded)
  • Excellent written and verbal communication skills
  • Strong problem-solving skills whilst working under pressure
  • Ability to work well and collaborate with a team
  • A "Can Do" attitude
What's in it for you?
  • Business equity - own a piece of the pie
  • Full training & development opportunities to progress your career 
  • Offices located in Sydney CBD – flexible hybrid working arrangements 
  • Full time, permanent & part time positions available, working  Monday – Friday, 8am to 7pm
  • Supportive leadership team
  • Starting the 8th August 
"Tenacity CX is a leading specialist in Contact Centre and Customer Experience Recruitment"

Please note, successful candidates must be an Australian Citizen or Permanent Resident to be eligible to be considered.Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!
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