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Customer Service Consultant

Job title: Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 917164
Contact name: Mardi Steven

Job description

Customer Service Consultant
  • Multiple roles available
  • Based in Newcastle/Hunter region
  • Training starts Aug 2022
  • FT, 6-month contract with potential to go perm!
  • $30 p/hr (approx) + super + penalty rates, 38hrs pw
  • 4 weeks of structured training
  • No Weekends - No KPI’s - No sales targets
  • Call Centre hours open 6am - 7pm Mon to Fri - rotating rosters
“Deliver a seamless experience across all customer channels”
  
        About the role:
  • Support healthcare customers to live independently in their homes by providing medical supplies designed to assist them as part of their care plans.
  • Attend to the needs of tradespersons that require specialist gear to seamlessly do their roles.
  • The next call could be from a University, hospital or laboratory requiring a bulk order of medical equipment for their work space.
  • Answer queries around invoices
        This is a great role for a candidate that can work:
  • Full-time hours in the office
  • That have or are studying in the areas of nursing or chemistry
  • Have solid customer service experience that would love to transition from retail to contact centre work.
  • First job seekers welcomed – we are looking for candidates with vibrant personalities with exceptional written and verbal communication skills. You bring that, we can teach the rest!

    Key Responsibilities:
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Educate the customer on the digital / self-serve options available to them
  • Update and maintain records of customer interactions and transactions 
  • Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
        Skills & attributes required:
  • Have a passion for Customer Service and finding the solution to a problem
  • Strong written & verbal communication skills
  • Excellent attention to detail, time management
  • Natural problem-solving skills
  • "A can do attitude"
  • Ability to absorb, understand and convey technical information
       What’s in it for you:
  • NO sales targets or endless KPI’s – just focus on quality
  • State of the art Cloud based systems and a laptop
  • Fantastic development and training opportunities
  • Opportunity to progress to perm
  • A fabulous, inclusive culture and vibrant teams
  • A NEW recognition program rewarding customer excellence
  • Hybrid role with in-house training
Roles available in Sydney also. Apply for this job

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