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Customer Service Consultant

Job title: Customer Service Consultant
Industry: Contact Centre
Reference: 913660
Contact name: Robyn
Contact email: robyn@tenacitycx.com.au

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have partnered with a global Insurance company and have multiple opportunities to join a high-performing Customer Care team.

We are looking customer-centric superstars who are passionate about providing the highest level of service and finding the right resolution for each and every customer! This is a great opportunity to kick start your career into the world of Insurance!  

What's in it for you:
  • A structured training program with Industry specialists - Starting August 15th
  • Full time work from home - offices located in Sydney, Adelaide & Brisbane - must be able to attend the office on occasion
  • Fun, collaborative and social work culture
  • $63,000 salary package  + Bonus + Permanent Contract 
  • A supportive leadership team that promotes growth and progression 
The role:
  • Manage inbound service calls relating to policy and product enquires
  • Identify customer needs through effective questioning and listening skills
  • Provide a personal and sincere customer service experience in every interaction 
  • Customer experience and first call resolutions are key
  • Work towards set KPI's and targets
  • Managing and updating client records
  • Rotating roster between 8am – 6pm 
 What we are looking for:
  • Previous customer service experience is highly desirable - contact centre, retail or hospitality 
  • Excellent communication skills both verbal and written
  • Excellent time management skills and high attention to detail
  • Confident, friendly & outgoing personality
  • Consultative approach to customer service and the ability to communicate complex information.
This is a full-time position, all interviews are taking place this week via Zoom - Apply below to secure a new career!!!

 Please note: This role requires FULL WORKING rights and all successful candidates will be subject to background and bankruptcy checks. 


To apply, please click on the application button and attach your resume as a Word Document - We are interviewing immediately!!!
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