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Customer Service Consultant

Job title: Customer Service Consultant
Location: Sydney
Industry: Contact Centre
Reference: 887473
Contact name: Mardi Steven
Contact email:

Job description

Tenacity CX have partnered with a leading industrial gas and engineering company and we have multiple customer service opportunities available to join their thriving, supportive team in North Ryde.

As the Customer Service Specialist you must be passionate about delivering a seamless experience across all customer channels. Liaising with internal stakeholders to provide correct and relevant information to customers at all times ensuring customer satisfaction.
In fact, customer satisfaction is at the centre of what they do!
You won’t be working to endless KPI’s, they like to keep things simple and focussed. Your key objective will be ensuring each client leaves your interaction with a resolution to their needs and a smile!
To achieve this, your team leader, trainers and team will be there to guide and support you throughout your journey, including coaching and team meetings focussed on systems, product knowledge, process and customer centricity.
With a newly developed 4-week training program, plus an additional 2 weeks of on-floor support, you are set up for success. If you have experience with Salesforce, SAP and MS Office 365, let us know! The experience you have with these excite us, but we will also train you up as part of the program, if you haven’t yet had the pleasure of using them.

Key Responsibilities:
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Educate the customer on the digital / self-serve options available to them
  • Update and maintain records of customer interactions and transactions 
  • Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements

Skills & attributes required:
  • Have a passion for Customer Service and for finding the solution to a problem
  • Strong written & verbal communication skills
  • Ability to think on feet
  • Excellent attention to detail, time management & problem-solving skills
  • And most importantly "A can do attitude"
  • Ability to absorb, understand and convey technical information
What’s in it for you:
  • NO sales targets or endless KPI’s – just focus on quality
  • Monday - Friday, no weekends, $29.59ph + super
  • Starts on Monday 6 June
  • Work times that suit your schedule between the hours of 7:30am – 7pm
  • State of the art Cloud based systems and a laptop
  • Fantastic development and training opportunities
  • Opportunity to progress to perm
  • Minutes walk from train station & FREE on-site parking
  • Flexible WFH roster once training is completed
  • A fabulous, inclusive culture and vibrant teams
  • A NEW recognition program rewarding customer excellence
  • A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria which has the BEST food!
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