Job description
Tenacity CX have partnered with a leading industrial gas and engineering company and we have multiple customer service opportunities available to join their thriving, supportive healthcare focussed team in North Ryde.As the Customer Service Specialist you must be passionate about healthcare and delivering a seamless experience across all customer channels. You will be liaising with internal stakeholders to provide correct and relevant information to customers, ensuring customer satisfaction.
In fact, customer satisfaction is at the centre of what they do!
You won’t be working to endless KPI’s, they like to keep things simple and focussed. Your key objective will be ensuring each client leaves your interaction with a resolution to their needs and a smile!
To achieve this, your team leader, trainers and team will be there to guide and support you throughout your journey, including coaching and team meetings focussed on systems, product knowledge, process and customer centricity.
With a newly developed 4-week training program, plus an additional 2 weeks of on-floor support, you are set up for success. If you have experience with Salesforce, SAP and MS Office 365, let us know! The experience you have with these excite us, but we will also train you up as part of the program, if you haven’t yet had the pleasure of using them.
About your customers:
This is a unique team that requires Customer Service professionals who have a genuine interest in healthcare, and can naturally empathise and assist patients, and their family members, who may be in an emotional state.
You could be taking a call from a person who has had an unsettling diagnosis from their doctor and they now require your specialised product to assist them in their everyday lives. The next phone call may be from someone that has recently lost their partner and needs the medical device removed from the home. Such machines could be sleep apnoea devices, home oxygen machines and defibrillators.
You may also be assisting hospitals, universities and veterinarians for gas related products within their businesses.
The product range is extensive and you can be talking with all walks of life, whether it be a CEO, medical professional or palliated patient.
Key Responsibilities:
- Manage all inbound customer inquiries to final resolution via multiple channels
- Educate the customer on the digital / self-serve options available to them
- Update and maintain records of customer interactions and transactions
- Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
Skills & attributes required:
- Have a passion for Customer Service and for finding the solution to a problem
- Empathy, resilience and emotional intelligence
- Strong written & verbal communication skills
- Ability to think on feet
- Excellent attention to detail, time management & problem-solving skills
- "A can do attitude"
- Ability to absorb, understand and convey technical information
- Have experience handling up to 60 calls per 8-hour shift
What’s in it for you:
- NO sales targets or endless KPI’s – just focus on quality
- Monday - Friday, no weekends, $29.59ph + super
- Work times that suit your schedule between the hours of 7:30am – 7pm
- State of the art Cloud based systems and a laptop
- Fantastic development and training opportunities
- Opportunity to progress to perm
- Minutes walk from train station & FREE on-site parking
- Flexible WFH roster once training is completed
- A fabulous, inclusive culture and vibrant teams
- A NEW recognition program rewarding customer excellence
- A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria which has the BEST food!
This role is the first step to working in healthcare.
Send your CV over today to discuss this unique opportunity to support the community and make a difference!
Please note: All successful candidates will be subject to a police check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.
Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately.
Expired job