Job description
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre industry. We have partnered with one of Australia’s largest not-for-profit health insurers and have multiple opportunities for Customer Service Superstars!! Join a fun, social team who are committed to investing in the health and happiness of both their members and their people.Duties Include:
- Managing customer enquiries via inbound telephone calls relating to members funds
- Provide a personal and sincere customer service experience in every interaction with members
- Identifying customer’s needs through effective questioning & active listening skills
- Work towards set KPI's and targets
- Managing and updating client records
- Promote products and services
- Demonstrated outstanding customer service experience
- To meet and exceed each clients expectations; serving them through inbound phone calls
- Excellent written and verbal communication skills
- Analytical and problem-solving skills whilst working under pressure
- Ability to work well and collaborate with a team to achieve targets
- Attractive salary + 18% shift loading + amazing benefits
- Modern office environment with excellent facilities
- Close to St. Leonards Train Station
- Full training & development opportunities to progress your career
- Supportive leadership and study assistance provided
- Discounts on health and other insurances
- Paid parental leave
Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!!
Expired job
