Back to jobs

Customer Service and Retention - Sydney CBD

Job title: Customer Service and Retention - Sydney CBD
Location: Sydney
Industry: Contact Centre
Reference: 1676467
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have a fantastic opportunity for a service-driven professional to join a high performing Retention Team based in the heart of Sydney CBD.

We are looking for an ambitious, driven and dedicated individual to represent one of the leading brands in Insurance. This is an inbound phone-based role where you will be consulting their high-value customers regarding their Insurance needs.

The role:
  • Managing inbound/outbound inquiries regarding insurance cancelations
  • Identifying customer needs through effective questioning and listening skills
  • Outlining policy details including services, features, and benefits
  • Provide outstanding service throughout every customer interaction 
What we look for:
  • 2 years experience working in a service-focused environment 
  • Experience working towards KPI's - Collections /Retail /Contact Centre
  • Confidence, drive and self-motivation is absolutely essential!
  • Ability to follow processes and work towards targets
  • Excellent written and verbal communication skills are a must 
What is in it for you:
  • 4 week paid training program with industry specialists 
  • Highly supportive leadership with ongoing coaching & development
  • High performing & dynamic team with a fantastic working culture
  • Lucrative salary package and career progression!
This is a fantastic opportunity for service-focused candidates who are looking to start a career in the world of financial services! 

To apply, please click on the application button and attach your resume as a WORD document.

Please note: This role requires full working rights and all successful applicants will be required to complete a full criminal and bankruptcy background check. Apply for this job