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Customer Service Consultants - Big4Bank

Job title: Customer Service Consultants - Big4Bank
Location: Melbourne
Industry: Contact Centre
Reference: 717328

Job description

Job description
As a partner with a BIG4BANK we have multiple contract opportunities working as an Inbound Customer Service Consultant in a contact centre environment. We are looking for well-presented, professional and experienced customer service individuals who are looking to progress their career in the world of banking.

Role duties Include:

  • Handling inbound calls from customers and assisting with general retail banking enquiries
  • Identifying customer needs and providing tailored solutions to ensure you deliver an exceptional customer service experience
  • Working in a structured, fast paced, team environment
  • Following guidelines and procedures to meet compliance requirements 
Skills & attributes required:

  • Previous contact centre experience
  • Previous experience in financial services or banking
  • Excellent communication skills both written and verbal
  • A quick learner with a positive 'can-do' attitude is a must!
  • Ability to follow processes and work towards KPI's  
  • Ability to work well in a team environment 
What's in it for you?

  • Melbourne CBD location, close to public transport
  • Work for a BIG4BANK who value their people
  • Full Paid Training with industry specialists
  • Full-time hours Monday to Friday – rotating roster between 8am and 8pm
  • $30.49 Per Hour + Super
  • 12 month contracts available 
Please note: All successful candidates will be subject to a full criminal history check, bankruptcy check and work rights check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job

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