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Customer Service Agent - Banking - Multiple Positions!

Job title: Customer Service Agent - Banking - Multiple Positions!
Location: Sydney, New South Wales
Industry: Contact Centre
Salary: Permanent Position + Super + Benefits
Reference: 319736
Contact name: Mary Sparrow
Contact email: mary@tenacitycx.com.au

Job description

Customer Service Agent | Banking | Sydney
  
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s leading Banks. Due to continued growth, we are looking for experienced Customer Service and Administration Specialists to join their growing team based in Sydney CBD. 

What’s in it for you: 
  • Stunning offices in the heart of the CBD
  • Growing business with genuine career prospects!
  • Customer-centric and supportive team-based environment
  • Permanent and Contract positions + Super + Benefits
  • Excellent training programs to support learning and ingoing development 
Role Responsibilities: 
  • Inbound customer service calls regarding products and services
  • Manage incoming emails and web chat platforms
  • Review, access and verify customer documents for applications 
  • Use active listening skills to efficiently problem solve and find solutions
  • Provide a personal and informed customer service experience on every interaction
What we look for:
  • 2 years customer service contact centre or administration experience 
  • Previous retail or phone-based banking experience is highly desirable 
  • Highly organised with strong administration and multi-tasking skills 
  • Ability to learn quickly and adapt to change
  • A strong work ethic, reliability, and a can-do attitude!
Please note: This is a full-time position, full working rights are required. The successful applicant will be subject to a full criminal history and bankruptcy check. 

To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!! Apply for this job