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Customer Service Agent

Job title: Customer Service Agent
Location: Sydney
Industry: Customer Experience
Reference: 319243/1

Job description

Customer Service Agent | Banking | Sydney 

Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s leading digital Banks. Due to continued growth, we are looking for an experienced Customer Service Specialist to join their growing team based in Sydney CBD. 

What’s in it for you: 
  • Stunning offices in the heart of the CBD
  • Hybrid work from home flexibility
  • Growing business with genuine career prospects!
  • Customer-centric and supportive team-based environment
  • Competitive Contract Salary + Super + Benefits
  • 6 month contract commencing early August
  • A service role – no sales
Role Responsibilities:
  • Inbound customer service calls regarding home loan products and services
  • Manage incoming emails and web chat platforms
  • Review and access customer documents for applications 
  • Assisting in processing/back-office support
  • Efficiently solving problems whilst delivering exceptional service
  • Learning new things and being involved in change management
  • Ad hoc duties as required
What we look for:
  • 2 years inbound customer service contact centre experience
  • Previous retail or phone-based banking experience is highly desirable
  • Excellent communications skills 
  • Highly organised with strong administration and multi-tasking skills 
  • Ability to learn quickly and adapt to change
  • A strong work ethic, reliability, and a can-do attitude
You will be required to work on a rotating roster between Monday – Friday 8 am – 8 pm & Saturday – Sunday 8 am – 6pm. You won’t have to work every weekend but will need to be flexible.
Please note: This is a full-time contract, full working rights are required. The successful applicant will be subject to a full criminal history and bankruptcy check. 
If you are on a visa you will be required to have VEVO check and if successful, your visa must be in date for at least 6 months.

To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!! Apply for this job

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