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Customer Service Agent

Job title: Customer Service Agent
Location: Sydney
Industry: Contact Centre
Reference: 930328
Contact name: Mardi Steven
Contact email: mardi@tenacitycx.com.au

Job description

Customer Service Agent
  • Based in North Ryde - near trains, FREE parking
  • 6-month contract with potential to go perm!
  • Immediate start
  • 38 hours per week - between 7:30am - 8pm - rotating roster
  • $29.59 per hour plus super, plus penalty rates
  • No Weekends and No KPI’s
  • Hybrid role - minimum 2 days work in office each week, after training
About the role:
  
You will spend your time focusing on incoming calls, emails and follow up calls. Some calls are short and others are more complex, requiring you to investigate and solve a request for your distribution clients.
  • Answer queries around invoices
  • Update client records
  • Provide payment information and confirm payment dates
  • Correct and alter orders and information
  • Trouble shoot with clients on our supplied scanning devices
  • Manage all inbound customer inquiries to final resolution via multiple channels
  • Educate the customer on the digital / self-serve options available
  • Update and maintain records of customer interactions and transactions 
  • Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements
  
This is a great role for a candidate that can work:
  • Full-time hours in the office
  • Have solid customer service experience that would love to transition from retail to phone and email based customer service work.
  • First job seekers welcomed – we are looking for candidates with vibrant personalities with exceptional written and verbal communication skills. You bring that, we can teach the rest!

About you:
  • Experience working in a customer service
  • Salesforce and SAP experience, preferred but not essential 
  • Customer focused and ability to build rapport
  • Strong written and verbal communication skills
  • Ability to multitask and prioritise
  • Exceptional Problem-solver and strong conflict resolution abilities
  • Ability to learn and utilise various technical systems and processes
  • Attention to detail
  • Flexible, adaptable and willing to work a rotating roster
 
What’s in it for you:
  • NO sales targets or endless KPI’s – just focus on quality
  • Work a rotating roster between the hours of 7:30am – 8pm
  • State of the art Cloud based systems and a laptop
  • Fantastic development and training opportunities
  • Opportunity to progress to perm
  • Minute’s walk from train station & FREE on-site parking
  • A fabulous, inclusive culture and vibrant teams
  • A NEW recognition program rewarding customer excellence
  • A spacious, well-lit, huge office with all the facilities – great kitchens, coffee machines and an off-site cafeteria.

Please note: All successful candidates will be subject to a police check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job