Job descriptionCustomer Service Agent | Banking | Sydney
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are extremely proud to be a partner of one of Australia’s leading digital Banks. Due to continued growth, we are looking for an experienced Customer Service Specialist to join their growing team based in Sydney CBD.
What’s in it for you:
- Stunning offices in the heart of the CBD
- Work from home flexibility
- Growing business with genuine career prospects!
- Customer-centric and supportive team-based environment
- Permanent position + Super + Benefits
- Inbound customer service calls regarding home loan products and services
- Manage incoming emails and web chat platforms
- Review and access customer documents for applications
- Use active listening skills to efficiently problem solve and find solutions
- Provide a personal and informed customer service experience on every call
- 2 years inbound customer service contact centre experience
- Previous retail or phone-based banking experience is highly desirable
- Highly organised with strong administration and multi-tasking skills
- Ability to learn quickly and adapt to change
- A strong work ethic, reliability, and a can-do attitude!
To apply, please click on the application button and attach your resume as a word document - We are interviewing immediately!!!