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Customer Engagement Representative

Job title: Customer Engagement Representative
Location: Sydney
Industry: Contact Centre
Reference: 943648
Contact name: Mardi
Contact email: mardi@tenacitycx.com.au

Job description

Customer Engagement Representatives
  • 6 month contract with opportunity to go permanent
  • Based in North Ryde 
Do you have lots of customer service experience and would love the opportunity to join a large organisation that will support your career growth?
 
Are you feeling like you need professional change and would appreciate qualified contact centre leaders who will wrap their arms around you, guide you and teach you the way to propel forward?
 
Well, customer service guru, YOU are in luck!
 
We are working with a multi-national company that want to invest in YOU as an individual.
 
A glimpse into your future role:
  • You will be given 4 weeks of in-house training, where you will be taught systems - SAP and Salesforce (the trainers are amazing – lovely and knowledgeable people)
  • You will be guided through customer service training, objection handling, policies and procedures
  • Then you will be led by your NEW leader to your area of focus, whether it be medical or Industrial, and you will receive relevant and in-depth product training
  • You will have the chance to sit and observe LIVE calls so you can hear exactly what calls you will be taking later on
  • When you reach the floor you will have support around you until you are comfortable
  • Once you and your leader agree you are competent and confident, you can enjoy a flexible working from home and in-office week. Win-Win!! 
It will take you a good 12 months or so to learn the role, as there are so many exciting facets, you will have the opportunity to grow within! After all, they want to train you to invest in you and keep you within the family.
 
Some future career options in the company could be:
Contact Centre Leader, Contact Centre Manager, Accounts, Field Sales … and if you have an engineering, chemistry, medical or business degree, there are far more options available. Opportunities are endless!
 
This company might give you your first or next “job” but you just might find yourself married to the amazing culture and incredible opportunity that exists deep within.
 
Tell me a bit more, I need the nitty gritty:
  • Training starts 1 August – it will be approximately a group of ten
  • 6 month temp contract with option to go permanent later
  • The large spacious office is based in North Ryde
  • FREE onsite parking, or a short leisurely stroll from the train station
  • $30.95 per hour plus super, and penalty rates for outside the norm hours
  • Contact Centre hours open from 5am – 8pm (because we take a few calls from valued customers outside Australia)
  • Monday to Friday – no weekend work – how cool is that!
  • NO KPI’s other than Quality, not even a sales target
What are the phone calls all about?
  • Taking orders for products and safety equipment
  • Providing prices and quotes
  • Chatting about product specifics and recommending features and benefits
  • Solving queries that may arise in regard to billing and orders
  • Transferring to other departments where needed
In return, what will you need in your tool kit?
  • Excellent customer service skills
  • Reliability and Flexibility
  • A willingness to learn and commit, in the training period, and through your tenure
  • Happy vibes and ability to work in a team
  • Solutions focused mind and problem-solving ability
  • Tech savvy
  • Ability to learn, retain and deliver complex information
  • Honesty and Integrity
  • COVID vaccinations (or exemption letter)
  • 2 work references and a Police Check are part of the process
  • An updated CV and a true desire to join the team
Please reach out to us today, and if you have a friend that matches the above, encourage them to apply too!    Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!!
 
Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered.   
 
Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people.  Apply for this job

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