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Contact Centre Representative

Job title: Contact Centre Representative
Location: Sydney
Industry: Contact Centre
Reference: 887850

Job description

Contact Centre Representatives
  • Based in Artarmon, Sydney
  • Ongoing contract
  • Monday to Friday, standard business hours
  • Full-time hours, ongoing temp role
  • Office based - across the road from train station
  • 3 roles available
  • Immediate start

This is the perfect role for someone:
  • Enjoys helping others within a NFP organisation
  • Wants to give back and assist people in need - aged care, hospital patients, families assisting those in need
  • Learn about the various home care packages available through NDIS to ensure out community are comfortable recovering and living within their homes
  • Love helping your management team to implement procedures which will improve the customer service experience
You will enjoy working the office life, it is located across the road from the train station, no early starts or late finishes, and no weekends!

About the Opportunity:

This NFP Provider requires your expertise to assist in managing their service levels within their busy contact centre. 

You will be one of three customer service gurus that brings to life, a small dedicated team to answer calls and emails from valued clients, in this Not For Profit organisation.

Not only will you handle the queries, you will also play a part in devising a process to reduce repeat emails and call backs, therefore having a strong impact on customer experience and service levels.

In-house training will take place in early June.

About you:
  • Previous experience in a high volume contact centre
  • Customer centricity in spades
  • Excellent phone manner
  • Strong verbal and written communication skills
  • Ability to use a CRM, MS Office and learn quickly
  • Working experience in contact centre KPIs
  • A "Can-Do" Attitude
  • A strong focus on resolving queries as quickly and accurately as possible
If you can tell us what AUX, ACW, TT, AHT and Call Vol are, then please send over your CV today. We need you! Apply for this job

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