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Client Service Analyst

Job title: Client Service Analyst
Location: Sydney
Industry: Customer Experience
Reference: 677573
Contact name: Robyn Kiely
Contact email:

Job description

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. As a preferred partner of a BIG4BANK we are currently recruiting multiple Analyst positions to join their progressive financial crime unit based in Redfern.

The role:
  • Understanding of AML/KYC & ECDD regulatory requirements
  • Collecting additional KYC information as required
  • On-boarding of high-value complex customers
  • Analysing customers details to detect financial crime in relation to ECDD regulations
  • Uplifting customer information to enable the bank to better meet its regulatory obligations
  • Escalate risks and issues identified to meet specified SLAs
  • Provide support and assistance to the wider FCS team as required - contributing to your teams success
  • Handle up 20 inbound or outbound calls per day in relation to cases.
What we look for:
  • Experience in AML/KYC is highly desirable
  • Strong understanding of banking financial crime and risk
  • Strong client service focus
  • Analytical thinker with the ability to access risk via data analysis
  • High attention to detail & strong decision-making capabilities
  • Ability to work autonomously and as part of a wider team unit
  • Competent using Microsoft suites

We are interviewing for this role immediately if you believe you have the right skills and experience for this position then apply below in word format now!
Please note: This role requires full working rights and all successful applicants will be required to complete a background check. Apply for this job