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Branch Customer Service Officer

Job title: Branch Customer Service Officer
Location: Sydney
Industry: Customer Experience
Reference: 327645
Contact name: Robyn Kiely

Job description

Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and we are on the hunt for a Customer Service Superstar!
An incredible opportunity to kickstart your customer service career in a fun, travel filled role. 

Whats in it for you:
  • Join a fun, supportive team who are invested in your career - Full training & development opportunities 
  • An opportunity to travel with the business - exposure to a range of different working environments
  • Supportive leadership and study assistance provided
  • Discounts on health and other insurance products
  • $54,500 + Super - Permanent Role!
  • Generous Parental Leave Scheme
  • Up to 50 % discount on health cover, pet & travel insurance
Responsibilities:
  • Provide exceptional face to face customer service
  • Excellent communication skills both verbal and written
  • Ability to consult customers on insurance policies best suited to their need
  • Demonstrated ability to work towards set KPI's and targets
  • Perform telephone and email sales including business development activities
  • Maintain accurate membership information in accordance with business policy and procedure
  • CBD based with the potential to travel to different regional locations
About you
  • A want to deliver exceptional service with every transaction given each customer a personalised experience
  • Demonstrated experience or an aspirational drive to sell to members
  • Previous experience in a customer service environment working toward KPI's
  • Competent in using CRM computer systems or the ability to quickly learn complex computer systems.
  • Ability to work in a team environment
  • Ability to adapt positively to frequently changing work practices and needs
  • Must hold a full drivers licence

Do not miss this unique opportunity – apply with your resume in Word format and make a Difference to your career - we are interviewing immediately!!! Apply for this job

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