The Future of Work in the Contact Centre and CX Industry
The Future of Work in the Contact Centre and CX Industry

The Future of Work in the Contact Centre and CX Industry

The Australian job market and the way we work have been transformed by the pandemic. In this series of reports we speak to leading employers and analyse the market data.

This is the strangest job market most of us can remember. Low unemployment and record numbers of vacancies make finding and keeping great talent difficult.

Our first report into the Future of Work in the Contact Centre and CX Industry, which you can download for free right now, tries to understand why.

We also look at some possible approaches you can take to improve your recruitment and retention results.

Report One: The Job Market and The Workplace (June 2022)

The first report, available right now, analyses the latest data on the Australian job market. We also talk to major employers and recruiters in the industry to share their experiences with you.

Report Two: Recruitment and Retention (July 2022)

Designing a recruitment and retention strategy that is fit for purpose is essential now that we know what the new job market looks like - and what job seekers are looking for.

Report Three: A New Way of Working (August 2022)

Once you get staff through the door you have to live up to their expectations. Delivering on your promise to your people (not to mention your customers) means adapting to new working practices.

Download the first report today. We're sure you'll find some useful information and tips in it to help improve your recruitment results.