Providing outstanding customer service is an essential ingredient for all our clients to ensure a positive customer experience and brand success. Therefore, employers are looking to hire customer focused, friendly, highly-detailed employees with initiative that can provide excellent customer service to their customers.
Here are our top 3 tips to help you stand out from the crowd during your next contact centre job interview;
Communication is paramount in the CX industry. Our clients are looking for people with confidence who are genuine and can communicate effectively with all walks of life. In an interview situation ensure you maintain eye contact, be attentive and interested in what your interviewer is saying and most importantly listen before speaking. An essential part of a CX job is the ability to listen to your customers’ needs. Asking questions about the role shows enthusiasm and gives you an opportunity to demonstrate that you are an effective communicator.
It is important to remember that there is a fine line between confidence and arrogance, being too self-assured puts people offside, so remain confident yet humble.
Communication doesn’t stop here. Make a point of engaging others you may encounter in conversation. For example, the receptionist – other employees are usually a part of the decision-making process and if you can make an impression and have others speaking highly of you, you will have a greater chance at being successful.
Send a follow-up email thanking them for their time – put some thought into it and attach an article that may be of relevance to your interviewer. A sure-fire way to stand out and be remembered.
Now is the time to ensure your new employer knows exactly what value you can add to their business.
Tailor your answers to fit with the company and job specifics.
Have examples of your previous work and achievements on hand with proven results and statistics.
Give examples of how your knowledge of the product or brand will help you add value.
Highlight your main skills and how these will be directly applicable if you get the job.
If you know others that work for the organisation, get them to put in a good word for you before your interview, so you will already be a step ahead of your competition.
Building rapport is the key to interview success. A genuine enquiry about the interviewer themselves will go a long way to strengthen rapport and put you ahead of your competition.
Spend some time doing a little research on your interviewer. How did they achieve their success? Perhaps they have noted an impressive achievement on their LinkedIn profile? Do they have any unusual hobbies? Have they written any insightful articles? Are they involved in any charity work?
If your interviewer likes you and relates well to you, this will increase your chances of landing your dream job. Remember, in essence, a job interview is a competition so preparation is essential.